What if I see a suspicious transaction?

Contact our support team immediately via live chat (08:00–22:00 WIB) or email privacy@luxuri12.xyz. We investigate fraud claims within 4 hours and can reverse unauthorised transactions or freeze your account pending review.

Reference

How We Handle Your Privacy at luxuri12

When you open an account with luxuri12, we collect only what we need — your name, email, phone number and payment details — to process deposits via DANA…

End-to-end data encryptionDANA, OVO, GoPay, QRIS secureZero third-party data salesAccount-holder control always

Explore the Lobby Read FAQ

What We Collect and Why

luxuri12 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect personal data only to run your account and comply with local financial regulations. This includes your name, date of birth, email, phone, address and payment method details when you deposit. Where local law permits, we may process your data to detect fraud, verify withdrawals

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and personalise your lobby experience. We retain your account information for as long as your account is active, plus seven years after closure for regulatory compliance. We do not track your location, store your passwords in plain text, or share your details with marketing partners without
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your explicit consent. Your data stays within our secure systems and with trusted payment processors like DANA, OVO, GoPay and QRIS only when processing transactions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact Us About Your Privacy

We make it simple to ask questions about how we use your data, request changes to your account, or raise a concern. Our support team is available in English and Indonesian across multiple channels, and we respond to privacy inquiries within 48 hours of receipt.

Team online

Email Support

Send privacy questions to [email protected]. We respond within 48 hours. Use this channel to request a copy of your personal data or ask us to delete your account.

Live Chat

Open the chat widget in the bottom right of your lobby. Live agents in English and Indonesian are available 08:00–22:00 WIB daily. They can guide you through privacy settings and data requests.

Account Settings

Log in to your luxuri12 account, go to Settings > Privacy & Data, and manage your preferences directly. You can update contact details, opt out of marketing emails, and download your data any time.

SECURE BY DEFAULT

How We Protect Your Information

Your account security is built into every layer of luxuri12. We use 256-bit SSL encryption for all data in motion, require two-factor authentication on withdrawal requests, and store payment tokens separately from…

Encryption Standard

All deposits, withdrawals and account logins use 256-bit SSL encryption. Payment method tokens are tokenised and stored separately from your personal profile, so your DANA, OVO, GoPay or QRIS details stay isolated.

Two-Factor Authentication

When you withdraw funds, we send a one-time code to your registered phone number. You must enter this code to confirm the transaction, adding a second layer of verification beyond your password.

Withdrawal Verification

Before any payout leaves your account, we verify your identity through your payment method. Your bank or DANA, OVO, GoPay, QRIS provider confirms the recipient account matches your profile.

Data Retention Policy

Active account data is stored for as long as you play with us. After account closure, we retain records for seven years to meet regulatory requirements, then securely delete them.

Security Audits

We conduct independent security reviews every three months to check for vulnerabilities. Any issue found is patched within 48 hours, and we test recovery procedures quarterly.

Instant Account Freeze

If you suspect unauthorised access, log in to Settings > Security and select Freeze Account. Your balance is locked immediately, and support can investigate within 2 hours.

Privacy Policy FAQ

Below are the questions we hear most often from players in Jakarta, Yogyakarta and across Indonesia about how we use and protect your data. If you don't see your question here, our support team in English and Indonesian is ready to help.

Yes. Log into your account, go to Settings > Privacy & Data, and select Export My Data. We'll email you a file containing your name, email, phone, address, account history and all transactions within seven business days.

When you close your account, we stop processing new deposits and freeze your balance. Your personal data is archived for seven years to meet tax and anti-fraud requirements, then permanently deleted. You can request early deletion via [email protected].

No. We never sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to process transactions, and with regulators where law requires it. You control all marketing communications via your account settings.

Every marketing email includes an Unsubscribe link at the bottom. You can also go to Settings > Notifications, uncheck Marketing Emails, and save. We stop sending within 24 hours of your change.

Your DANA, OVO, GoPay or QRIS details are tokenised — we never store the full account number. Each payment is processed by the payment provider directly. You can remove stored payment methods anytime in Settings > Saved Methods.

Contact our support team immediately via live chat (08:00–22:00 WIB) or email [email protected]. We investigate fraud claims within 4 hours and can reverse unauthorised transactions or freeze your account pending review.

Yes. We use session cookies to keep you logged in, and analytics cookies to understand how you use the lobby. You can manage cookie preferences in Settings > Privacy > Cookie Control. Blocking cookies may affect lobby performance.

How We Handle Your Privacy at luxuri12

Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

How We Protect Your Information

Encryption Standard

Two-Factor Authentication

Withdrawal Verification

Data Retention Policy

Security Audits

Instant Account Freeze

Privacy Policy FAQ

01 Can I download a copy of my personal data?

02 What happens if I delete my account?

03 Do you sell my data to third parties?

04 How do I opt out of marketing emails?

05 Is my payment method stored securely?

06 What if I see a suspicious transaction?

07 Does luxuri12 use cookies?

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